Accenture

July 2021 - Present

    • Lead a dynamic team of 18 professionals, fostering collaboration and success.

    • Develop, implement, and maintain quality assurance protocols across multiple markets.

    • Actively pursue strategic and operational objectives to drive business growth and efficiency.

    • Track staffing requirements, hiring new employees as needed to support a growing team.

    • Conduct budget reviews and report cost plans to upper management, ensuring financial alignment.

    • Introduce our partners to support for products/Solutions by phone/mail.

    • Call predetermine leads to proactively support a product, service or solicit funds.

    • Keeps customer information up to date.

    • Answer questions in regards to the organization, products and services.

    • Execute against predefined target list of Clients / Potential clients.

    • Execute multiple sales plays at once and transfer opportunities to appropriate teams for closing.

    • Work as part of an account/territory team to build tailored plans for new and existing clients.

    • Generate new pipeline value and engage key/potential client decision makers.

Concentrix

September 2018 - July 2021

    • Support for Surface hardware devices for Premier customers.

    • Escalation point for software related challenges.

    • Gather & Analyse customer input.

    • Deliver technical assistance.

    • Provide technical consultation.

    • Ability to work in a time critical environment.

Coca Cola European Partners

October 2017 - April 2018

    • Leading & project managing the continues transactional process improvement initiatives.

    • Successful migration of all in scope activities.

    • Focus on continuous improvement whilst measuring and evaluating quality and effectiveness of deliverables.

Unify

December 2015 - October 2017

    • Leading a team of 6 people.

    • Dividing the work equally between the team members.

    • Performing EOM, EOQ and Annual closing activities.

    • Assisting with commercial/financial contract activities.

    • Follow up with the team members, that they perform their tasks within the scope and within the SLA.

    • Processing standard SAP transactions.

    • Validating order packs and confirmations.

    • Performing EOM, EOQ and Annual closing activities.

    • Assisting with commercial/financial contract activities.

Sutherland Global Services

October 2009 - December 2015

    • Leading a team of 3 people for the European market.

    • Train and coach newly recruited team members and team managers.

    • Managing the team's daily work, guide and lead them towards set metrics.

    • Act as an internal auditor and manage quality measures and metrics.

    • Capture and resolve disputes when they arise, end to end process workflow.

    • Work on root cause of the disputes to optimize the process and reduce the total amounts.

    • Expedite dispute resolution time, as well by working actively with collection/sales team/customer care/technical support.

    • Actively monitor and collect outstanding balances by contacting each account, mainly by telephone and by mail.

    • Interface with various internal departments to resolve issues with regard to outstanding balances.

    • Report on weekly base to team leader about results and major customer issues.

NATO

May 2008 - July 2009

    • Doing safety on the deck.

    • Dealing with appointments for all kind of bookings and reservations.

    • Making on the end of the day the register incoming money.